wendb Privacy Policy
This Privacy Policy explains what personal information wendb collects from Bangladesh players, how we use it, how we keep it secure, and the rights you hold over your own data.
1. Introduction
wendb ("we", "us", "our") is committed to protecting the privacy and personal data of every player who accesses or uses the wendb platform. This Privacy Policy ("Policy") describes in full how wendb collects, stores, uses, shares, and protects the personal data of players in Bangladesh. This Policy forms part of the overall agreement between you and wendb, alongside the wendb Terms and Conditions and Responsible Gaming policy.
By registering a wendb account or using any part of the wendb platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must stop using wendb immediately. We recommend reviewing this Policy periodically, as wendb may update it from time to time to reflect changes in our practices or applicable data protection standards.
Your Privacy at a Glance
2. Information We Collect
wendb collects personal data in the following categories. We collect only the information that is necessary for the specific purpose described, and we do not collect data beyond what is required to provide a safe, fair, and compliant gaming platform to Bangladesh players.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, gender, government-issued ID number | Account registration, KYC verification, age verification |
| Contact Data | Mobile number (Bangladesh), email address | Account creation, security notifications, support communications |
| Financial Data | bKash/Nagad/Rocket mobile wallet reference, transaction amounts in BDT | Processing deposits and withdrawals, fraud prevention, AML compliance |
| Technical Data | IP address, device type, browser, operating system, session logs | Platform security, fraud detection, service improvement |
| Usage Data | Pages visited, games played, bet amounts, session duration, bonus activity | Responsible gaming monitoring, platform analytics, personalisation |
3. How We Use Your Information
wendb uses the personal data we collect for the following specific purposes. We do not use your data for any purpose that conflicts with those stated at the time of collection, unless we have obtained your separate, explicit consent to do so.
- To create and manage your wendb account, verify your identity, and process KYC documentation in accordance with our account verification requirements.
- To process your deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, Visa and Mastercard, and to maintain accurate transaction records for your account.
- To provide customer support via live chat, to respond to your queries, and to resolve complaints relating to your wendb account, transactions, or gaming activity.
- To monitor gaming activity for responsible gaming purposes, including identifying patterns that may indicate problem gambling, and to apply deposit limits, session limits, or self-exclusion where appropriate.
- To detect, prevent, and investigate fraud, money laundering, identity theft, bonus abuse, and other prohibited activities on the wendb platform.
- To send you relevant account communications including security notifications, deposit and withdrawal confirmations, and updates to these Terms or this Privacy Policy. wendb does not send unsolicited promotional messages to players who have not opted in to receive them.
4. Legal Basis for Processing
wendb processes your personal data only where a valid legal basis exists for doing so. The legal bases we rely on are:
- Contract performance: processing that is necessary to deliver the wendb platform services to you, including account management, payment processing, and game delivery.
- Legal obligation: processing required to comply with applicable law, including anti-money laundering requirements, age verification obligations, and responses to lawful requests from authorities.
- Legitimate interests: processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your privacy rights.
- Consent: where we send you optional marketing communications or use non-essential cookies, we do so only with your prior consent, which you may withdraw at any time.
5. Sharing Your Information
wendb does not sell, rent, or trade your personal data to third parties. We share personal data with third parties only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.
Authorised Payment Providers
To process your deposits and withdrawals in BDT, wendb shares the minimum required transaction data with authorised payment processors including bKash, Nagad, Rocket, and Upay. These providers are contractually obligated to handle your data securely and to use it only for the purpose of completing your payment transaction. They are not permitted to use your data for any other purpose.
Technology and Platform Partners
wendb works with game studio and platform technology partners including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi to deliver games and betting markets on the platform. These partners may process technical session data and game result data as part of delivering their services. They do not receive your identity or financial data beyond what is required for game integrity and fair play certification purposes.
Legal and Regulatory Authorities
wendb may disclose your personal data to law enforcement agencies, regulatory bodies, or other government authorities where required to do so by applicable law, court order, or where wendb reasonably believes disclosure is necessary to prevent fraud, money laundering, or harm to others. wendb will notify you of such disclosure where it is lawfully permitted to do so.
6. Payment Data and Financial Information
When you make a deposit or withdrawal on wendb using bKash, Nagad, Rocket, or Upay, you are transacting via a secure, dedicated mobile financial services channel. wendb does not store your full mobile wallet PIN, one-time passwords, or complete card numbers. Payment reference information (such as bKash transaction IDs) is stored in encrypted form and used only for transaction reconciliation and dispute resolution purposes.
wendb maintains transaction logs for all deposits and withdrawals in BDT. These logs include transaction reference numbers, amounts, timestamps, and the account to which funds were credited or debited. These records are retained for compliance purposes and are accessible to you within your wendb account transaction history at any time.
7. Cookies and Tracking Technologies
wendb uses cookies and similar tracking technologies on its platform to deliver core functionality, improve user experience, and analyse how Bangladesh players interact with the platform. Essential cookies are required for the platform to function correctly and cannot be disabled. These include session authentication cookies that keep you logged in, security cookies that protect against cross-site request forgery, and load-balancing cookies that ensure platform stability.
Analytical cookies are used to understand aggregate usage patterns and improve the wendb platform. These cookies do not identify you personally — they track page visits, session lengths, and feature usage at an aggregated level. You can control the use of non-essential cookies through your browser settings. Please note that disabling certain cookies may affect some features of the wendb platform.
8. Data Retention
wendb retains your personal data for as long as your wendb account remains active and for a period thereafter as required by applicable law and our internal compliance obligations. In general, account data and transaction records are retained for a minimum of five years from the date of the last account activity or account closure, whichever is later. This retention period is necessary to comply with anti-money laundering record-keeping obligations and to resolve any disputes or regulatory inquiries that may arise after account closure.
Where you request deletion of your personal data, wendb will take reasonable steps to delete or anonymise data that is no longer required for legal compliance or legitimate business purposes. Where data cannot be deleted due to legal retention obligations, wendb will restrict processing of that data to the minimum necessary to fulfil the relevant legal requirement. You may submit a data deletion request at any time via wendb live chat support.
9. Your Data Rights
As a wendb player in Bangladesh, you have the following rights in relation to your personal data held by wendb. To exercise any of these rights, contact wendb support via live chat at any time and we will respond within a reasonable timeframe.
- Right of access: you may request a copy of the personal data wendb holds about you, including account data, transaction history, and KYC documentation submitted to wendb.
- Right to rectification: if any personal data wendb holds about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
- Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to wendb's legal retention obligations described in Section 8.
- Right to restriction: you may request that wendb restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where you have objected to processing based on legitimate interests.
- Right to object: you have the right to object to processing of your personal data where wendb relies on legitimate interests as the legal basis, including profiling for responsible gaming purposes. wendb will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
To submit any data rights request, contact wendb support via live chat available 24 hours a day, 7 days a week. wendb will acknowledge your request promptly and provide a substantive response within 30 days. Complex requests may require additional time, in which case wendb will notify you of the extended timeframe.
10. Data Security
wendb implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL encryption for all data in transit between your device and the wendb platform, encrypted storage of sensitive account data, access controls that restrict which wendb personnel can access personal data and under what circumstances, and regular security reviews of platform infrastructure and third-party integrations.
While wendb takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security against all threats. In the event of a data security incident that may affect your personal data, wendb will take immediate steps to contain the incident and will notify affected players as required by applicable law. If you believe your wendb account has been compromised, contact wendb support immediately via live chat.
11. Children's Privacy and Age Verification
wendb is strictly an adult-only platform and is not directed at, and does not knowingly collect personal data from, any individual under the age of 21. All players must be at least 21 years of age at the time of registration and at all times during their use of the platform. wendb implements age verification checks at registration and reserves the right to request additional age verification documentation at any time. If wendb discovers that personal data has been collected from a player who is under 21 years of age, wendb will immediately close that account, delete the associated personal data to the extent permitted by law, and refund any real-money balance to the payment method used after completing any required verification, provided no fraud has been identified.
12. Changes to This Privacy Policy
wendb reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or changes in the wendb platform itself. When material changes are made to this Policy, wendb will post a notice on the platform and, where practicable, notify registered players via their registered mobile number or email address. The updated Policy will take effect from the date it is published on wendb.
Your continued use of wendb after the updated Privacy Policy takes effect constitutes your acceptance of the revised Policy. It is your responsibility to review this Policy periodically. The date at the top of this page indicates when the Policy was last updated.
13. Contact and Data Enquiries
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how wendb handles your personal data, please contact our support team. Our team is available 24 hours a day, 7 days a week via live chat on the wendb platform and can handle data rights requests, privacy queries, and account-related data concerns directly.
Email: [email protected]
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