Responsible Gaming at wendb

wendb believes that gambling should be a form of entertainment — not a way to generate income, escape problems, or cope with stress. We are committed to giving every Bangladesh player the tools, information, and support they need to make informed decisions about their gaming activity and to seek help promptly if they feel their gambling behaviour is changing in a way that concerns them.

Our responsible gaming framework covers every stage of the player journey — from the moment you register your wendb account through to your ongoing use of the platform. We monitor gaming patterns for signs of potentially harmful behaviour, provide proactive notifications when certain activity thresholds are reached, and maintain a dedicated support team available 24 hours a day, 7 days a week via live chat to assist any player who needs help or guidance.

All responsible gaming tools are accessible directly from your wendb account settings. You do not need to contact support to set a deposit limit or activate a time-out — these are self-service controls you can apply at any time. To set a self-exclusion, contact wendb live chat support so our team can assist you properly and confirm the exclusion is applied correctly.

A deposit limit is a cap you place on the total amount of BDT you can deposit into your wendb account within a chosen period — daily (24 hours), weekly (7 days), or monthly (30 days). Once you reach your limit, wendb will automatically prevent any further deposits until the period resets, regardless of which payment method you are using — whether bKash, Nagad, Rocket, or Upay.

Setting a deposit limit is one of the most effective tools available to help you manage your gambling budget. We strongly encourage every wendb player in Bangladesh to set a deposit limit that reflects their comfortable discretionary spend — the amount you can genuinely afford to lose without it affecting your financial obligations or quality of life. Deposit limits can be lowered at any time and take effect immediately. Increasing a limit requires a 7-day waiting period, giving you time to reconsider.

wendb operates a strict 21+ policy. No individual under the age of 21 may register an account or use the wendb platform in any capacity. When you register your account, you confirm under declaration that you are at least 21 years of age. wendb reserves the right to request official government-issued ID documentation at any point to verify age, and will permanently close any account where verification is not completed or where the account holder is found to be under 21.

If you share a device with other household members in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh, we strongly recommend enabling a device PIN or password lock to prevent any individual under 21 from accessing your wendb account. If you suspect that a minor has accessed your wendb account, contact our support team immediately via live chat. wendb takes underage access extremely seriously and will investigate all reports thoroughly.

If you or someone you know is struggling with gambling-related difficulties, you are not alone and help is available. wendb's support team is available around the clock and is trained to handle responsible gaming conversations with sensitivity and discretion. Reaching out is always the right first step.